Call during normal business hours. You will not get an automated message. Either Alison or Ellen will answer the phone during normal business hours. If there is an emergency and you need to reach the doctor they will personally connect your call.
We are proud of this traditional approach to the doctor’s office where you can always be in touch with someone who knows you personally. With spine care, we feel there is no place for a “clinic” atmosphere.
Close Proximity is Key
We know it’s important for you to reach your doctor immediately—day or night. The procedure for contacting your doctor in a big city or at a teaching hospital requires several layers of communication, but Dr. Stern and Neubardt remove these layers by being accessible to you. Living and working close by makes this superb service possible.
We feel that getting in touch with your doctor is very important. Go ahead and call our office number
right now to test how easy it is to reach either Ellen or Alison. When they answer, just tell them you are testing the phone and they will understand. In an emergency, they will be able to contact Dr. Neubardt or Dr. Stern.
Feel free to call now and speak with Alison or Ellen. They can answer most of your questions and can help arrange making an appointment. Speak to us about a complimentary review of your MRI report to see if you may be a candidate for one of our minimally invasive or non-fusion procedures.
After 5PM our phones are transferred to our answering service. Dr. Stern, Neubardt or one of our Board Certified spine surgeon partners may be paged for emergencies.